Curriculum Vitae[Last updated: July 15, 2025]

Umair Ahmad

UI / UX / Product / Service Designer

Canberra based

“People ignore design that ignores people.”

“Accessibility: Essential for some, useful for all.“

Education

Masters in Information Technology, 2005

Post Graduate Diploma in Computer Sciences, 2000

Google Certificate: Foundations of User Experience (UX) Design, 2025

W3C Certificate: Introduction to Web Accessibility, 2025

Citizenship Status

Australian national

Accenture
UI/UX Designer

Oct-Nov 2023 Developed a high-fidelity Estate Exchange product for defense sector using React & Tailwind CSS, delivering rapid results under tight deadlines.

Medialinkers
Web Designer

2005-2008 Produced outstanding web and graphic design work for the US clients.

Participated

in DrupalCon London 2010 and Munich 2011, along with actively organising numerous Drupal camps and meetups.

UI / UX / Product / Service Designer

Seasoned Product/UX Designer with 15+ years of experience delivering end-to-end digital solutions for government and enterprise clients. Expert in human-centered design, UX strategy, and WCAG-compliant design systems. Combines strategic UX research (user interviews, journey mapping) with hands-on UI design (Figma) and technical implementation (HTML/CSS, React, .NET). Proven ability to bridge business objectives with user needs through agile collaboration, while mentoring cross-functional teams to elevate design standards.

Tools and Skills

Experience

DISR - Service / UX Designer Mar 2024 - June 2025

In Department of Industry, Science, and Resources (DISR), I am serving as an Interaction Designer in the Service Experience team, delivering UX solutions for multiple government digital projects:

• Developed comprehensive communication solution between portal entities in the major portal Grants, conducted user research and heuristic evaluations to inform design decisions. Also, created high/low-fidelity wireframes and mockups using Miro and Figma.
• Designed a new system architecture, External Assessor portal, based on research findings and artifacts. Led user research sessions with internal/external stakeholders, produced service blueprints and swim-lane diagrams for system workflows. Also, delivered complete UI/UX solutions including wireframes (Mural/Figma) and final interfaces (Power Apps, HTML/CSS).
• Additionally, participated in product roadmap development and supported branding initiatives and documentation.

DEWR - UI/UX Designer Nov 2023 - March 2024

In this role at Department of Employment and Workforce Relations (DEWR), I actively participated in front-end development, UX design, and user research.

• Managed front-end development using Drupal, JQuery, CSS, SASS, etc.
• Contributed to various UX activities, particularly in implementing responsive designs.
• Implemented Printer-friendly pages for the Atlas Application.
• Provided recommendations based on heuristic evaluations for continuous improvement of the Atlas project.

NTT – Service / UX Designer Jan 2022 – Mar 2023 [1 year 2 months]

I have been involved in the SRES which was the digital transformation project of the Clean Energy Regulator. while working for NTT:

• Conducted user research through interviews, observations and contextual inquiries to identify user needs and behaviors, directly informing UX design decisions.
• Created wireframes and prototypes in Figma based on system analysis, research findings and survey data to align designs with user and business requirements.
• Facilitated usability testing sessions with stakeholders and end-users to validate designs and improve application effectiveness.
• Collaborated with cross-functional teams including business, QA and project management to prioritise sprint tasks, estimate stories and triage bugs.
• Optimised user experience for Microsoft Dynamics 365 (PaaS) admin interfaces to improve usability and efficiency.
• Led end-to-end UX processes including research, analysis, prototyping and testing to deliver intuitive, user-centered solutions.

Engineers Australia - Service / UX Designer Apr 2018 – Jan 2022 [3 year 10 months]

As part of the Internal Digital Business Solutions team, I was involved in implementing in-house projects for EA.

• Designed user-centered solutions with strong emotional appeal, intuitive navigation, and high production values to enhance engagement and brand identity.
• Led the end-to-end redesign of Engineers Australia’s core services (Portal, Membership, Chartered, NER, Migration Skill Assessments), improving UX, functionality, and modernising design.
• Developed new processes and services (State Registration, Record Outcome, Promotion Management) with minimal stakeholder input, refining through iterative feedback to final delivery.
• Redesigned Salesforce forms using SLDS, simplifying layouts and adding validation to reduce errors while ensuring WCAG compliance for accessibility.
• Prototyped Lightning dashboards and collaborated with devs to optimize task efficiency and mobile responsiveness, adhering to SLDS guidelines.
• Collaborated with cross-functional teams to define requirements, validate workflows, and optimise interfaces through stakeholder meetings and iterative discussions.
• Managed multiple concurrent projects, balancing requirement gathering, UX design, and process development across different initiatives.
• Created entity diagrams, user flows, and interactive prototypes (HTML/CSS/jQuery) to replace static designs, improving stakeholder understanding and engagement.
• Established a UX-driven culture by educating stakeholders on design rationale, fostering collaborative input in the UX process.
• Designed UI/UX patterns, navigational structures, wireframes, and prototypes, conducting usability testing to validate solutions.
• Developed visual assets (icons, typography, color schemes, layouts) to align UX with brand identity.
• Transformed approved designs into functional products using Bootstrap, Twig, PHP, HTML/CSS/SASS/LESS, JavaScript, jQuery, and NPM (Drupal 7/8 compatible).
• Played a key role in migrating the portal from Drupal 7 to Drupal 8, implementing modular, reusable code (Twig, SASS/LESS, responsive themes).
• Conducted usability tests on Salesforce workflows and reports, identifying pain points and implementing UI improvements like streamlined steps, clearer CTAs, and interactive filters.
• Applied advanced database skills (e.g., optimised pricing module structure in Promotion Management) to enhance system efficiency.

FUJITSU Australia LTD. UI/UX Designer Oct 2016 – Apr 2018 [1 year 6 months]

FUJITSU Enterprise Postgres is an open-source, high-performance, high-reliability, cost- effective relational database management system and I contributed to enhance its GUI, user experience and look and feel.

• Actively contributed to product meetings for new and existing features, providing expert UX recommendations and delivering supporting artifacts (sketches, wireframes, mock-ups).
• Ensured UI consistency across all products by adhering to Fujitsu’s UI design library and best practices, while identifying and resolving inconsistencies in content, messaging, flows, iconography, typography, and design patterns.
• Optimised front-end usability through HTML/CSS3, jQuery, and AngularJS implementations, enhancing user flows and interaction design.
• Developed comprehensive system and functional design documentation in compliance with Fujitsu PostgreSQL standards for all UX and development tasks.

iENGINEERING - Senior UI/UX Designer Mar 2014 – Jun 2016 [2 years 4 months]

Worked with a diverse team of product owners and web developers to analyse existing web applications, NTPEP - National Transportation Product Evaluation Program of USA (http://data.ntpep.org) for usability and accessibility issues and provided complete solution from requirement gathering to UX testing.

• Pioneered user-centered design (UCD) as a foundational phase in web development, ensuring optimal usability and functionality.
• Partnered with product managers and business stakeholders to gather requirements, analyse the existing NTPEP system, and propose innovative UX/UI solutions.
• Delivered comprehensive wireframes, prototypes, user flows, process diagrams, and ERD diagrams to streamline development and enhance user experience.
• Led visual and functional improvements, including navigation, layout, iconography, accessibility, and information architecture, to elevate the application’s usability and aesthetics.
• Utilised field studies, paper prototyping, and high-fidelity wireframes (via MS Visio & Photoshop) to validate design concepts.
• Developed and deployed full-stack solutions using .NET C#, HTML, CSS, JS/jQuery, and SVN.
• Spearheaded the end-to-end design and launch of responsive internal company websites (WordPress), integrating social media plugins and modern UX principles.
• Collaborated with the Process Improvement Team during CMMI Level 3 certification, refining documentation and workflow mappings.

IKONAMI, Senior UI/UX Designer Feb 2008 – Mar 2014 [6 years 2 months]

Worked at ikonami for more than six years in a variety of roles like QA/Tester, Usability Expert, CMS designer, and UI/UX designer and provided web products, websites, UX design solutions for diverse industry clients across the globe.

• Led user experience strategy and implementation for multiple digital products, including the NHS Employee Competency Framework serving 1M+ users.
• Conducted usability testing, heuristic evaluations, and competitive analysis to optimise product interfaces and workflows.
• Designed and developed responsive web interfaces using Drupal, WordPress, and Joomla CMS platforms.
• Translated PSD designs into functional, accessible front-end code (HTML5, CSS3/SASS, JavaScript/jQuery).
• Developed custom Drupal themes (Bootstrap, Adaptive, Omega, Zen) compliant with brand guidelines.
• Ensured WCAG 2.0 AA accessibility standards and cross-browser compatibility across all implementations.
• Optimised existing websites for mobile devices through responsive CSS frameworks and progressive enhancement.

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